HIDI AFTERCARE
Returns & exchanges
Clear information before you choose. A next step after delivery.
Return pickup and size exchanges are free of charge. HIDI arranges pickup based on your availability.
Open my orders →Shipping is ₹0.00 on every order.
Shipping and delivery details →How do I start a request?
Open your order using the details linked to it, choose the affected item and check the return or exchange actions available for that item. Order status and eligibility determine which actions are offered.
What is the return window?
Eligible items may be returned within 7 days of delivery.
What condition should my item be in?
Keep the item unused, unworn and unwashed, with its original tags and packaging. The returned item is inspected before approval.
Can I exchange a size?
Size exchanges are free of charge and subject to replacement stock availability. A technical exchange option is not a promise that every item or PIN code is eligible.
What happens with a wrong, damaged or missing item?
Keep the packaging, order number and clear photos of the received items. Such fulfilment issues must be reviewed separately from a preference-based return.
What are the pickup charges and refund timings?
Refunds are processed within 3–5 days after inspection confirms the returned item is unused and undamaged. Return pickup is free. HIDI arranges pickup based on your availability.
Can I return a promotional item?
Promotional items have their own eligibility conditions. Read the specific offer before purchase; wrong or damaged-item cases are handled separately from ordinary preference returns.